Recently some of my cohorts & I at RightNow Technologies decided to launch a blog called socialCX.
(I know it’s exciting, but please quiet your applause)
Our primary focus is to explore the make-up of social customer experiences, but we also cover other topics relating to community management and social media.
I’ve already published quite a few posts on there, so stop by and check it out!
If you’re feeling extra adventurous (and lets face it – you are), I also encourage you to subscribe to SocialCX via email or RSS.
Thanks in advance!
We now return you to your regularly scheduled programming….



“Humans understand how favors work. Doing and trading favors is woven into the fabric of our culture. When people are the recipients of a favor, it’s in their nature to want to pay it back.




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Today’s Lesson – Never let a contribution to your community go unanswered.